[post_page_title]A goodwill gesture[/post_page_title]
Within their statement, Staples also noted that Shirell was refunded the money she had paid in the store for the inconvenience. Although she was mid-way through paying for her items anyway, they wanted to pay for them to show her that they were sorry and that they had made a mistake.
They apologized publicly for the whole ordeal and noted that they want all of their customers to feel as though they are wanted and welcome in their stores. They understand that they made a mistake on this occasion.

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